{"id":1652,"date":"2007-11-02T21:25:13","date_gmt":"2007-11-02T21:25:13","guid":{"rendered":"http:\/\/184.75.241.129\/~inestemp\/?p=1652"},"modified":"2007-11-02T21:25:13","modified_gmt":"2007-11-02T21:25:13","slug":"la-sonrisa-de-mi-gente","status":"publish","type":"post","link":"http:\/\/inestemple.com\/en\/2007\/11\/la-sonrisa-de-mi-gente\/","title":{"rendered":"La sonrisa de mi gente"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"https:\/\/InesTemple.com\/wp-content\/uploads\/2011\/11\/Sonrisa-edit.jpg\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-1653\" title=\"Sonrisa edit\" alt=\"\" src=\"https:\/\/InesTemple.com\/wp-content\/uploads\/2011\/11\/Sonrisa-edit.jpg\" width=\"450\" height=\"337\" srcset=\"https:\/\/inestemple.com\/wp-content\/uploads\/2011\/11\/Sonrisa-edit.jpg 450w, https:\/\/inestemple.com\/wp-content\/uploads\/2011\/11\/Sonrisa-edit-300x225.jpg 300w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">&#8220;\u00bfQue yo soy responsable de la sonrisa de mi gente? No, se\u00f1or, eso es tarea de RR.HH. o, en todo caso, del gerente general. Ellos establecen las reglas y deciden cu\u00e1nto gana cada qui\u00e9n. Yo soy solo un supervisor que hace su trabajo lo mejor que puede.&#8221; \u00bfLe suena familiar?<\/p>\n<p style=\"text-align: justify;\">Todos sabemos que la \u00fanica manera de lograr las metas y objetivos de negocio es satisfaciendo a nuestros clientes. Y, obviamente, para que los clientes sonr\u00edan, los empleados deben poder sonre\u00edr. Sin embargo, la sonrisa de los empleados depende de su jefe directo y no solo de pr\u00e1cticas de gerentes de primera l\u00ednea.<\/p>\n<p style=\"text-align: justify;\">En muchas organizaciones, los jefes no tienen claro su rol en la satisfacci\u00f3n de quienes les reportan, pues no reciben entrenamiento b\u00e1sico en liderazgo. Sin \u00e9l, es dif\u00edcil que puedan asumir su rol y responsabilidad frente a la satisfacci\u00f3n de su gente, con conciencia plena del impacto que sus acciones tienen en la motivaci\u00f3n y la &#8220;sonrisa&#8221; de sus empleados. \u00a1No saben que sus empleados tratar\u00e1n a sus clientes de la misma manera como los tratan a ellos!<\/p>\n<p style=\"text-align: justify;\">Hace muy poco tuve la oportunidad de reunirme con varios gerentes de un muy exitoso grupo empresarial peruano. Conociendo a los l\u00edderes de los distintos negocios, fue f\u00e1cil entender por qu\u00e9 son tan exitosos: para ellos no solo cuenta llegar a la meta, cuenta c\u00f3mo se llega; es decir, la forma como se trata a cada empleado.<\/p>\n<p style=\"text-align: justify;\">Pude comprobar que valorar y respetar a las personas (y, por ende, cuidar al talento) no son solo pol\u00edticas escritas que lucen bien en la misi\u00f3n de esa empresa. Ellos tienen muy claro que la satisfacci\u00f3n de los empleados pasa por reglas claras que enfatizan el respeto en todo nivel. \u00a1Esa cultura es su verdadera ventaja competitiva!<\/p>\n<p style=\"text-align: justify;\">Este grupo es capaz de atraer al mejor talento, motivarlo, retenerlo y alinearlo con sus valores. Cuidan mucho a su gente y no lo hacen solo por el reconocimiento de estar en la lista de las mejores empresas para trabajar, sino porque realmente est\u00e1n comprometidos con sus valores. Adem\u00e1s de ser capaces de retener a sus talentos pese al &#8216;jale&#8217; que tienen en el mercado, aquellos le son ferozmente leales. Porque est\u00e1n comprometidos y les gusta trabajar en un ambiente en el que se respeta a todos con integridad.<\/p>\n<p style=\"text-align: justify;\">\u00bfC\u00f3mo lo hacen? Invierten tiempo, recursos y energ\u00eda en entrenar a los jefes de todo nivel para asumir su responsabilidad de cuidar la sonrisa, la moral y el salario emocional de cada miembro del equipo. Los entrenan para que traten a cada empleado como a un adulto pensante y empleable, sin subestimar sus intereses, valores, competencias y desempe\u00f1o. Estos jefes tienen la oportunidad de tomar conciencia de sus estilos personales de liderazgo para &#8220;conectar&#8221; con su gente y lograr as\u00ed su compromiso total.<\/p>\n<p style=\"text-align: justify;\">Y, pese a que este grupo de empresas implementa cambios permanentemente, los hacen siempre respetando a los afectados de manera individual, indistintamente del nivel que tengan en la organizaci\u00f3n.<\/p>\n<p style=\"text-align: justify;\">\u00bfSu cultura de servicio al cliente? Es una cultura de gesti\u00f3n de personas enfocada en la sonrisa de cada empleado. As\u00ed sonr\u00ede el cliente y, por ende, \u00a1el accionista!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;\u00bfQue yo soy responsable de la sonrisa de mi gente? No, se\u00f1or, eso es tarea de [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[26],"tags":[14,8,35],"media":[],"class_list":["post-1652","post","type-post","status-publish","format-standard","hentry","category-blog","tag-empleabilidad-en","tag-liderazgo","tag-motivacion"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La sonrisa de mi gente - Ines Temple<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/inestemple.com\/en\/2007\/11\/la-sonrisa-de-mi-gente\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La sonrisa de mi gente - Ines Temple\" \/>\n<meta property=\"og:description\" content=\"&#8220;\u00bfQue yo soy responsable de la sonrisa de mi gente? 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